RW Delivery
We understand how important it is that we meet your delivery expectations. That's why we focus on delivering high quality garden furniture with our RW drivers
Before Placing Your order
Step 1 – Check Measurements
We always advise you to check the dimensions of each product in the ‘About this Product’ section of the product. Please do not hesitate to contact us for any additional information you may need.
Step 2 – Check the Location and the Path to the Location
Using the online measurements, check will the selected product fit in your desired location? Will you have to move any existing items etc. Will the boxed item fit through side gates etc?
Ensure the location is accessible for our delivery drivers on the day of delivery. It is solely the responsibility of the customer to transport the goods over or through any obstacles.
*Please note delivery drivers cannot enter homes unless it is for interior furniture deliveries.
Delivery Options & Delivery
Please Note: We do not offer in-store collections for any of our products.Check out the details below to discover our delivery options currently available to our customers.
Parcel Delivery
DPD is our delivery partner for smaller items like giftware and accessories. This option is free and takes 3-4 working days.
RW Fleet Delivery
This delivery is done by our friendly delivery drivers and has a general lead time of 7-10 working days, once the item is in stock.
Our drivers will deliver the item to your home within a 2 hour time slot which you will receive prior to your delivery. This delivery option costs 79 euro.
Pallet Delivery
This delivery method is a kerbside service in which your order will arrive packaged on a pallet. This service is provided through an external courier. Your order will be delivered within 3-4 working days after your order is in stock. This delivery option costs 19 euro.
Have you got a question?
Not sure what delivery method is right for you? Please contact our customer service team here.
How can we help?
FAQ
How long will delivery take?
Answer : This depends on the delivery method you have chosen. Once the item is in stock, your portal will be updated.
All delivery timeframes are estimated and in working days. Once your time slot is confirmed you will be notified in advance – we would never recommend taking time off to receive your delivery until the courier has booked you in.
What happens if I'm not in?
Answer : If our driver cannot contact you on the number provided on your order or fails to gain access to your delivery address on the day then your delivery will be rescheduled for the next available day.
This rescheduling will incur a cost depending on the courier method which will be applied to your order.
All our deliveries are made to the front or the back of the property subject to accessibility.
Palletised deliveries are advised as "kerbside" meaning the goods will be left kerbside at the front of the property.
Can the driver come in and assemble?
Answer : Unfortunately not, as we offer a contactless delivery service.
We also do not offer an assembly or furniture removal service.
What happens to the packaging?
Answer: We do not offer a packaging removal or assembly service. It is the sole responsibility of the customer to dispose of the packaging that your goods are delivered in accordingly.
How do I place an order?
Answer:You can place your order online or contact our friendly customer support team to take your order over the phone.
Can I modify my order after it is placed?
Answer: You have the flexibility to modify your order within the initial 48 hrs. We highly advise reaching out to our friendly customer service team here promptly to facilitate any necessary alterations to your order prior to the fulfillment and delivery process.
